Support · Spaceclear

Write to support@spaceclear.app. We answer within two working days. Please say which iPhone or iPad and which iOS version you use.

I deleted photos but my storage didn't change

Deleted photos and videos stay in Recently Deleted for 30 days. Open Photos › Collections › Utilities › Recently Deleted (on iOS 18: Albums › Utilities), tap Select › Delete All, and the space is freed right away. Once you empty it, those photos can't be recovered.

Spaceclear says a photo is blurry or similar, but I want to keep it

Tap it to deselect it before deleting. Nothing is removed until you confirm on the review screen, and every deletion asks you once more before it happens. Favorites are never suggested as blurry, and a favorite is always the one kept in a set.

Can I undo a deletion?

Photos and videos: yes, for 30 days, from Recently Deleted in the Photos app.
Contacts: Spaceclear backs up your whole address book before the first change of each session. Restore it from Contacts › Backups in Spaceclear. Contact notes aren't included, because iOS doesn't let apps read them.
Calendar events and reminders: no. They're deleted from your calendar account and your other devices, which is why Spaceclear asks you to confirm first.
Email: messages go to your mail server's Trash, where your mail app can restore them until the Trash is emptied.
Secret Space: no. Erased items can't be recovered.

How do I connect my email?

Spaceclear needs an app-specific password, not your normal one:

iCloud: appleid.apple.com › Sign-In and Security › App-Specific Passwords
Gmail: turn on 2-Step Verification, then myaccount.google.com/apppasswords
Yahoo and AOL: Account Security › Generate app password
Other mail: choose "Other" and enter your server's IMAP settings (SSL only)

Microsoft doesn't let apps sign in to Outlook and Hotmail with a password, so those accounts can't be connected yet.

The charging animation doesn't start when I plug in

iOS needs a one-time Shortcuts automation: Shortcuts › Automation › New Automation › Charger › Is Connected › Run Immediately, then add Spaceclear's Show Charging Animation. The full guide is in Spaceclear › More › Charging Animations. The animation closes by itself after 30 seconds unless you choose otherwise.

I forgot my Secret Space PIN

If Face ID or Touch ID is on, use it to open Secret Space and change the PIN in its settings. Otherwise the PIN can't be recovered: we never have a copy. You can erase Secret Space and start again, which deletes its items. If you turned on the iCloud backup, you can restore it on a new device with the same PIN.

Restore Spaceclear Pro

Spaceclear Pro is a one-time purchase, not a subscription, so there's nothing to cancel and nothing renews.

Restore on a new or reset device: sign in with the Apple Account that bought Pro, then tap Spaceclear › More › Restore purchase. Restoring is free.
Pro didn't unlock after buying? Tap Restore purchase. If a family member's purchase needs approval (Ask to Buy), Pro unlocks once it's approved. If it still doesn't work, write to us.
Family Sharing: if the purchaser shares Pro in Family Sharing, family members tap Restore purchase on their own devices.
Refunds: Apple handles them at reportaproblem.apple.com.

Spaceclear Pro works on every iPhone and iPad with the same Apple Account, and with Family Sharing.